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A mistake many technology firms make is that, if they have any processes at all, they put emphasis only on the technical side of what they do. They put processes on things like how to properly format the code, how to run tests, installation, and fixing problems. These processes are important, but they don’t do much for the executive’s ability to make business decisions, or to ensure a profitable engagement.
In order for processes to be strategic assets, they must provide cost-effective benefits to the company. This means processes must be designed with the benefit as the primary purpose behind the process. The benefits described above boil down to: being able to know what’s going on in the company and with clients, lower costs, relieve company leaders of day-to-day handling of everything, smooth overall operations, repeat what works well, and eliminate what doesn’t work.
Processes in technology companies don’t have to be complicated or overly burdensome. They just need to be enough of what the business needs for them to be a strategic asset. As a strategic asset, your company’s processes help you build trust with your clients, stand out from the competition, and grow your business.
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