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As difficult as it is to buy the right software, you’d think they’d call it hardware. You need to be an expert in how to buy software. You need to know how to write a software specification. For every business there are many problems or needs that can be addressed. Technology will only be able to solve certain problems. For every one of those there are many technologies that will work. For every technology there are many more products or solutions of that technology. And, for every product or solution there are that many more vendors. How do you know if the vendor you picked is even going to have a product, a technology or a solution that can solve your problem and that it's the right problem to solve with technology? First you need to figure out which business problems need to be solved. Then you need to narrow down which of those business problems can be solved with technology. After that you need to determine which technologies are the right ones to apply to solve those problems. Only then can you identify the technology product or solution to address those needs. Don't even think about talking to a developer or vendor until you've done these steps. CMMI can be applied to small companies and in agile development environments and methods.You can achieve a CMMI level rating even though you use XP (Extreme Programming) or another Agile Development approach or method.Looking for help implementing CMMI? Need someone who will understand that 'your're different?' Looking for discipline in a lightweight environment? Entinex understands and can help you achieve your process objectives.Software development isn't manufacturing. So why do people keep trying to use manufacturing methods on software? Manufacturing QA doesn't work in software which is why so much software QA is so painful. Entinex has the solution. Don't let obsolete thinking about software processes intimidate you out of pursuing a CMMI level rating. Old-style thinking about software processes have not kept up with the times, but Entinex has. Entinex understands that you're in business not for the process but to make money selling software products, solutions, and services. Let Entinex help you achieve your process goals without breaking your bank or rhythm.
For every business there are many problems or needs that can be addressed. Technology will only be able to solve certain problems. For every one of those there are many technologies that will work. For every technology there are many more products or solutions of that technology. And, for every product or solution there are that many more vendors. How do you know if the vendor you picked is even going to have a product, a technology or a solution that can solve your problem and that it's the right problem to solve with technology?

I"SO-What" 9000?!?!

 First you need to figure out which business problems need to be solved. Then you need to narrow down which of those business problems can be solved with technology. After that you need to determine which technologies are the right ones to apply to solve those problems. Only then can you identify the technology product or solution to address those needs. Don't even think about talking to a developer or vendor until you've done these steps.
Entinex is the technology strategy company. We are technology advisors; providing objective, unbiased technology advice to business executives of small, medium and non-profit companies. Entinex remains objective and unbiased by not developing, selling, distributing, or being assiciated with any specific technology. Our role is to make sure our clients get the technology they need at a price they can afford with an ROI they can count on. Entinex helps clients identify the role of information and the role of technology in their business so that we can help connect businesses with the technology that will help them realize their business strategies and plans. This is the job of a CIO. Even if they can afford a full-time CIO, our clients are either too small, or, have only a limited need for a CIO. Small, medium and non-profit companies count on Entinex as their outsourced CIO.
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So a company that’s "registered ISO 9000" has some amount of bragging rights.  But what does it really mean?  The assumption is that a company registered to ISO 9000 ought to deliver "high-quality" products and know how to fix their processes when they fail to deliver.  The idea is that one ought to be able to safely assume that an "ISO 9000 company" has its act together.

But what I want to know is, I SO-WHAT?  What good is it?  As a customer, where does the "rubber hit the road?" How does being ISO 9000 registered manifest in the store front?

Let me give an example.  I’m in a shop that has a "Registered ISO 9002" logo on their sign.  To me that says they’ve got a way of delivering their service that ought to be pretty tight.  I didn’t know this about them before I gave them my order.  In fact, I only noticed the logo while waiting for them to come up with a solution to the fact that my order was botched beyond repair -- literally -- the machine they needed broke down while processing my order and was being repaired.  At this point, the ISO 9002 logo seemed a rather sarcastic commentary to what was going on around me. 

Not that I had an issue with Murphy’s Law spreading its seeds on this poor shop that morning; it could happen to anyone.  But, parts of ISO 9002 says: that you keep maintenance records, that you know what your critical resources are, and when they will need new parts, that you know how to manage and track orders, that you know about involving your customer when things aren’t going right, and that you have some procedure for maintaining customer satisfaction in the circumstance that all heck broke loose. 

When the clerk (a) charged me (at all) for a less-than-what-I-ordered replacement, (b) charged me nearly as much for the alternative as for the original order (should have been much cheaper), (c) couldn’t understand/find/something with my order to explain or change my order to a more reasonable charge, and when no one called me to say the machine broke, or no one sent the order to a competitor just to make sure I got my time-sensitive solution, was when I started asking, "I-SO WHAT?!"

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Did you know that your technology project has an 80% chance of failing? Do you know what to do to improve those odds? Do you know what to ask your software developer or vendor to make sure they know what to do so that the project you're paying them to do doesn't fail?
Would you like your software estimates to improve? Would you like to have predictability and consistency in your software projects? Wouldn't it be nice if you could forecast your capacity for new work and your sales effort? Wouldn't better estimats result in happier clients?

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