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As difficult as it is to buy the right software, you’d think they’d call it hardware. You need to be an expert in how to buy software. You need to know how to write a software specification. For every business there are many problems or needs that can be addressed. Technology will only be able to solve certain problems. For every one of those there are many technologies that will work. For every technology there are many more products or solutions of that technology. And, for every product or solution there are that many more vendors. How do you know if the vendor you picked is even going to have a product, a technology or a solution that can solve your problem and that it's the right problem to solve with technology? First you need to figure out which business problems need to be solved. Then you need to narrow down which of those business problems can be solved with technology. After that you need to determine which technologies are the right ones to apply to solve those problems. Only then can you identify the technology product or solution to address those needs. Don't even think about talking to a developer or vendor until you've done these steps. CMMI can be applied to small companies and in agile development environments and methods.You can achieve a CMMI level rating even though you use XP (Extreme Programming) or another Agile Development approach or method.Looking for help implementing CMMI? Need someone who will understand that 'your're different?' Looking for discipline in a lightweight environment? Entinex understands and can help you achieve your process objectives.Software development isn't manufacturing. So why do people keep trying to use manufacturing methods on software? Manufacturing QA doesn't work in software which is why so much software QA is so painful. Entinex has the solution. Don't let obsolete thinking about software processes intimidate you out of pursuing a CMMI level rating. Old-style thinking about software processes have not kept up with the times, but Entinex has. Entinex understands that you're in business not for the process but to make money selling software products, solutions, and services. Let Entinex help you achieve your process goals without breaking your bank or rhythm.
Software development isn't manufacturing. So why do people keep trying to use manufacturing methods on software? Manufacturing QA doesn't work in software which is why so much software QA is so painful. Entinex has the solution. Don't let obsolete thinking about software processes intimidate you out of pursuing a CMMI level rating. Old-style thinking about software processes have not kept up with the times, but Entinex has. We understand that you're in business not for the process but to make money selling software products, solutions, and services. Let us help you achieve your process goals without breaking your bank or development rhythm. Entinex helps small or agile software developers achieve high level ratings of CMMI.

I"SO-What" 9000?!?!

 Did you know that your technology project has an 80% chance of failing? Do you know what to do to improve those odds? Do you know what to ask your software developer or vendor to make sure they know what to do so that the project you're paying them to do doesn't fail?
Business executives and technology developers have a mismatch in two key areas: communication and priorities. Business people and technology developers have a basic communication problem in that the business folks can't speak about their business in technology terms, and the technical folks don't know enough about a particular business to convey technical concepts in a way that makes sense to the business people. Similarly, it's not on a business executive's priority list to get to know all about technology just to be able to define their needs in technical terms. And, it's not a developer's priority to learn the ins and outs of a business so that they can glean the answers they need from a business person to be able to deliver a product or solution. Entinex solves these mismatches by providing the needed translation between business and technology.
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I spoke to the owner later that afternoon and asked him, "What does ISO 9002 do for your business?" And he explained that they measure and track various metrics about the company’s operations and work to make sure the measures are within certain parameters and take corrective action when things go wrong. 

He was terribly embarrassed when I told him what happened, but he knew exactly what went wrong, opened an account for my company, gave the account credit for the charges, and added a note to add a further discount on my next order.

While this seems like it was just plain-old smart business and good customer service, what ISO 9002 meant was that the owner of this under-1-year-old company knew this situation wouldn’t fly for him or for the corporate powers-that-be.  He knew he had data that told him this machine was a bad actor and had already placed an order for its replacement.  He knew exactly why the clerk charged me as she did and that he’d have to address the order fulfillment/cashier software, too.  He also knew that something was missing in the training as required by ISO 9002 that didn’t clue the clerk into the notion that maybe charging me at all wasn’t such a good idea.  Or, that maybe she ought to have called me so that I could get the order to somewhere else to fill.  Or, that maybe she could have sent my order herself to such a someplace-else so that I’d at least have something instead of next-to nothing.

Did this business’ process break down?  You bet it did.  ISO 9000 registration won’t prevent that from ever happening.  But in this case, ISO 9000 registration wasn’t smoke and mirrors.  It meant that the owner knew how his business is supposed to operate, knew how to fix it, and has someone on the outside looking in every year to make sure it operated correctly.  Perhaps more importantly he knows that if his ISO 9002 registration is to carry any value, he’s got to live up to it or take it down.  Some people know what it stands for.

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Did you know that your technology project has an 80% chance of failing? Do you know what to do to improve those odds? Do you know what to ask your software developer or vendor to make sure they know what to do so that the project you're paying them to do doesn't fail?
Would you like your software estimates to improve? Would you like to have predictability and consistency in your software projects? Wouldn't it be nice if you could forecast your capacity for new work and your sales effort? Wouldn't better estimats result in happier clients?

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